1. Timeframe:

• Products are eligible for return within 30 days of the original purchase date
• Once the 30-day period has elapsed, we will unfortunately be unable to process a return or issue a refund.

2. Condition of Items:

• Items must be unused, unworn, unwashed, and in the same condition in which they were received.
• Items should have all original tags, packaging, and accessories (if applicable) intact.

3. Proof of Purchase:

• A valid receipt, order conrmation email, or proof of purchase is required to process returns or exchanges.

4. Non-Returnable Items:

• Gift cards, underwear, or any other items explicitly marked as Final Sale cannot be returned or refunded.
• Items that have been altered, customised, or repaired without prior authorisation are also non-returnable.

1. Initiating a Return:

• Online Purchases: Log in to your account on our website and navigate to the “My Orders” section. Click on the order you wish to return and follow the instructions for generating a return request.
• In-Store Purchases: Bring your item(s) and original receipt back to the store where the purchase was made.
• Authorised Retailers: If you purchased your item through one of our authorised partners, please follow their specic return guidelines. If the retailer's policy differs from ours, those guidelines will take precedence.

2. Return Authorisation:

• Once your online return request is approved, you will receive a instructions on how to ship the product back to us.
• Ensure that you include any return authorisation number or documentation in your package as instructed.

3. Packaging Your Return:

• Carefully pack the item in the original packaging or a secure alternative to protect it during transit.
• Clearly write your return authorisation details on or inside the package if instructed to do so.

4. Shipping Costs:

• Defective or Incorrect Items: If the return is due to our error (e.g., defective product or incorrect shipment), we will cover the return shipping costs.
• Other Returns: In most cases, customers are responsible for the return shipping costs unless otherwise stated. If a prepaid return label is provided, its cost may be deducted from your nal refund unless the product is defective or incorrect.

5. International Returns:

• For customers returning orders from outside the country of original purchase, any customs duties, taxes, or associated fees are the responsibility of the customer unless the return is due to our error.

1. Inspection and Processing:

• Once we receive your return, our quality assurance team will inspect it to ensure it meets our return eligibility criteria
• This process typically takes 3-5 business days from the date the returned item reaches our facility.

2. Method of Refund:

• Original Payment Method: If your return is approved, the refund will be issued to the original payment method (credit card, PayPal, etc.) used during the purchase.
• Store Credit: The refund may be issued as store credit (code for online purchase)

3. Refund Timeline:

• After your return is approved, please allow 5-7 business days for the refund to be processed by your nancial institution. Processing times can vary, so check with your bank or payment provider for more details.

4. Partial Refunds:

• If returned items are found to be damaged, missing parts, or not in their original condition for reasons not due to our error, we reserve the right to issue a partial refund or return the item back to you.

1. Direct Exchange:

• If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order.
• We will refund your original purchase once we receive and inspect the returned item.

2. Store Exchanges:

• In-store purchases can be exchanged at any of our ofcial Marco Monti locations if the desired item is in stock.
• If the exchanged item is of higher value, you will be responsible for paying the price difference. If it is of lesser value, you will receive a credit for the difference in price.

1. Reporting Issues:

• If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately at return@marcomonti.com with photos and a detailed description of the issue.
• You must report these issues within 7 days of delivery.

2. Resolution:

• We will arrange for a replacement, exchange, or full refund as appropriate. In such cases, we cover all shipping costs.

1. Check with Your Bank or Payment Provider:

• If you have not received your refund after 7-10 business days, contact your bank or credit card company to check the status. Processing times can vary.

2. Contact Us:

• If you have conrmed with your bank that you have not received your refund, please reach out to our customer support team at support@marcomonti.com. We will do our best to assist you.

1. Proof of Gift Purchase:

• If you received an item as a gift, please provide proof of purchase (gift receipt, order number, etc.) for an efcient return or exchange process.

2. Refund Method:

• Gift returns are typically refunded as online store credit (code). If the original purchaser wishes to handle the return, the refund can be issued to their original payment method.

1. Promotional Bundle Returns:

• If you purchased items as part of a promotion or bundle and wish to return one or more of those items, the promotional discount or other benets may no longer apply.
• You may be required to return all items in the promotional bundle, or you will be refunded based on the adjusted promotional pricing.

2. Discounted Items:

• Items purchased on sale or at a discount are eligible for returns under the same conditions, unless otherwise specied (e.g., Final Sale items).

1. Denition:

• Items that are explicitly marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return, refund, or exchange.
• This includes certain clearance, customized, or intimate apparel (such as undergarments).

2. Exceptions:

• The only exception is if a Final Sale item arrives damaged or defective. In such cases, please contact our customer support to arrange a suitable resolution.

1. Effective Date:

• This policy is effective as of the date of posting and applies to all orders placed on or after this date.

2. Changes to the Policy:

• We reserve the right to update or modify this policy at any time without prior notice.
• Any changes will be reected on our ofcial website and will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.